Who we are

Eden hotels, the luxury of feeling at home

Eden Hotels is a hotel group built on the extensive experience of president Nardo Filipetti, which spans over thirty years. Created with the successful philosophy of Eden Viaggi in mind, Eden Hotels are the result of an endeavour committed to the achievement of ever-higher levels of service. This has been obtained through investment in human resources and innovative technology and dedication to making full use of the most recent developments in the tourism industry.

Eden Hotels offer an extensive range of services and facilities intended to meet and satisfy every possible need, whether it be for beach holidays, business trips or sporting holidays, in particular cycling holidays. For their exclusive position, comfortable atmosphere and high level of service, Eden Hotels guarantee each of their guests a break of complete harmony, surrounded by professionalism, courtesy and attention..

The story

29 years of travel around the world
Eden Viaggi was founded in 1983 on the entrepreneurial intuition and experience as a Hotel owner of NARDO FILIPPETTI. Eden Viaggi has seen constant and calibrated growth that has brought it success in the area of tourist villages and has made it, by turnover and number of travellers, one of the leading Italian Tour Operators. Eden Viaggi is today a Tour Operator offering solutions for any type of travel need, from individual to group trips, from outgoing proposals, to the incoming department, able to offer any kind of travel formula in Italy for foreign visitors.

Experts in experiences

The spirit that underlies Eden Viaggi throughout its work, from the selection of accomodation, to its relationships with the distribution network, up to the service given to the final customer, is perfectly expressed by the pay-off “The Experience Experts”. This pay-off has the precise aim of describing “travel according to Eden”: a pleasurable and comfortable vacation, away from the stress of everyday life; an opportunity to satisfy one’s curiosity and interests under the most diverse perspectives, discovering places, traditions and customs; a vacation which, regardless the cost, provides those who choose it with emotions.

 
A competent and professional staff

The value of human resources in Eden Viaggi is absolute. The collaborators, employees or freelance, are totally reliable professionals, staff that is distributed between the head office in Pesaro, the Italian branch offices in Milan and Rome, the overseas ones, the resorts and hotels situated in the most important holiday locations of the world. An excellent team that makes everything work to perfection.
 
Gian Steps
 
In 2011 more than 500,000 people travelled with Eden Viaggi.

An extremely important result, not just in terms of numbers, but also considering the high level of passenger satisfaction and the increasing number of people econfirming their choice of Eden Viaggi for their vacation.
 
 
 
9000 travel agencies working with us

The Eden Viaggi distribution network is made up of more than 9,000 agencies that sell its products. 2,500 of these are “TOP” agencies with whom Eden Viaggi has set up a commercial and co-marketing partnership in the reference territories.

Performance results achieved thanks to CRS remote-booking and Internet technological support (with on-line connections to Pesaro / Rome / Milan) able to personalise itineraries and accomodation solutions for the most demanding requirements.
 
Eden Viaggi's philosophy
 
We believe that holidays are a right and as all rights, they are not a laughing matter. Our ‘job’ is more than to design and distribute catalogues full of beautiful photos: creating holidays is a great responsibility. We take care of your free time. We believe it is our everyday duty to act with responsibility, seriousness and transparency. Our reputation is our most valuable asset. We believe that buying a holiday should be supported by a professional approach: this is why we provide you with 28 years of experience, 300 professionals and a distribution network of 9000 travel agencies throughout Italy. We believe that customer satisfaction is the most important aim and we believe that aim can only be achieved through quality control. For this reason we are constantly measuring guests’ satisfaction and pleasure, from the smiles we receive to the results of our customer satisfaction analyses certified by external specialists. We believe that our products have to be worth believing in and have to respond to the needs of those who choose them. There is no such thing as a perfect holiday for all: there is a perfect holiday for each of us. We believe that through our focus on quality, our company can guarantee sustainable growth and a fair profit, in addition to assuring a secure future for all employees of our Group.

Your smile is our business. We take holidays seriously.
 
Brochures & destinations

Inside the Eden Viaggi brochures there are more than 3000 possibilities of accomodation. Eden Viaggi bases its business upon three cardinal points: attention to customers’ needs, continually monitored by the Marketing department; innovation of the proposals, personalised for the customer; quality and reliability of the services offered. Product selection (hotels, residences, apartments) takes place after a careful analysis and evaluation of all these elements.
 
Tailor Made experiences
 
Eden Made is the new product range from Eden Viaggi, dedicated to the most demanding of travellers. Tailor made travel for those whose desire to set off, explore, come alive and experience every corner of the globe cannot be satisfied by the standard package holidays and who are looking for a holiday made to satisfy their wanderlust. At Eden Viaggi there is a division ready to meet every need: specialised professionals for specialised travel. People who plan holidays with the care of craftsmen, on a made-to-measure basis. Each hand-made product is unique because it has been made to suit the individual’s specific tastes or needs, and so is every trip we plan. The craftsman chooses his tools and materials carefully, to make a small masterpiece, every time, just as the Eden Viaggi experts do as they find the perfect ingredients to put together a holiday of the highest quality.

The Orient, America, the United Arab Emirates, deepest Africa: Eden Made knows no limits.
 
Love and Loto - Tailor Made experiences
 
Eden Made LOVE and Eden Made LOTO are the first titles of Eden Viaggi’s theme catalogues. A selection created to respond perfectly to your needs: from the reasons which inspire you to travel, to the experiences you are looking for and the emotions you are longing to feel. Eden Made is dedicated to holidays for those in love: the one of a lifetime, a blossoming romance, passionate lovers or our nearest and dearest. Eden Made LOTO is dedicated to wellbeing holidays: inner and physical wellbeing, to dedicate to yourself or to the ones you love. The loto flower, in oriental symbolisn, represents the subtle energy centre of the body and it is symbol of purity. The common denominator of each of these holiday ideas is the emotion evoked: to ensure you never forget them, share them; to celebrate strong feelings, it takes two. The catalogue is filled with travel ideas which inspire journeys all over the world, by any means of transport, for any length of time. To tailor-make your holiday to suit your every desire, your trusted travel agent will be supported by the Eden Made range of products, the artisans of the travel world with the label Eden Viaggi. “Twenty eight years of experience, reliability, emotions. We have been investing our passion and our enthusiasm from the very first day, with the help of our travel agents, to meets your needs. My collaborators and I are personally committed on a daily basis to guaranteeing your peace of mind, before, during and after your holiday.”
 
Margò
 
Margò is a range of Eden Viaggi products. Margò is an acronym which stands for My Alternative Real Globetrotter Operator: an alternative tour operator dedicated to those who wish to travel freely, without the frills. Margo may not suit all our clients, namely those who typically enjoy theclassical, Italian style, holiday village. Its aim is to meet the needs, tastes and expectations of those who do not like to feel themselves to be ‘tourists’ but love to, instead, call themselves ‘travellers’. Those who still consider a holiday to be a unique occasion to get to know different places and cultures. Every location and service has been thought out to best suit clients who would like to feel free to create their very own holiday experience. During the summer, Margo mainly travels across the Mediterranean, to Egypt, Africa and Caraibi. The winter season tends to bring journeys as far-flung as the area surrounding the Caribbean. www.margo.travel
 
Three styles of holiday under one quality brand

Does the market demand greater differentiation among the products offered? Eden Viaggi meets this requirement by offering three different choices, with one common factor: Quality.
 
White selection
 
White Selection is synonymous with a unique atmosphere. A brand reserved exclusively for Eden Viaggi, which offers surprising combinations of with refined, luxurious atmospheres in beautiful locations. With White Selection, every aspect of the holiday exudes a sense of harmony and charm: the balanced surroundings, the comfort of the services and the discreet staff. Ideal for those looking for a holiday dedicated exclusively to them. White Selection is not a brand name attached to a type of hospitality or to a special offer. To put it simply, White Selection is the promise of a new experience.
 
 
Eden Villages are holiday clubs situated in privileged positions in some of the most attractive destinations in the world. To guarantee complete peace of mind during your holiday, our guests can rely on the excellence of Eden: welcoming atmospheres, all inclusive accommodation. Entertainment activities, health, beauty and sports facilities, Italian dining, Mini Club and Junior club for the young ones with professional, reliable staff. Choosing an Eden Village for your holidays means choosing to enjoy a well-rounded, 360° holiday experience.
 
Eden Gold are holiday village/clubs present in some of the best holiday destinations in the world. We choose them for their position and the quality of the services provided: they are some of the best-loved holiday villages by our international clientel. In every Eden Gold resort, you will always find our Italian assistants and our team of Italian entertainers who work together with international entertainment teams.
 
 
Eden Specials can be hotels, resorts, apartments or holiday village/clubs: the type of product is always indicated by its logo. We hand-pick each and every one of these accommodations, always paying close attention to their value for money, location and the reliability of their services.

 
 
 
Edenviaggi.it
 
Eden Viaggi is today one of the leading Italian on-line tour operators, thanks to the strategic planning that has supported its growth which has involved important investments both in economic terms and in terms of human resource.

Over the years we have been carefully following the new capabilities afforded by the internet and new technologies, with particular reference to web 2.0, always aiming to offer the best possible service to our clients. Over 100,000 people have already registered with us and are regular users of the services our site provides.
 
 
 
 
 
Information and culture
 
“EDENLIFE.IT” by Eden Viaggi is designed to develop and sustain a more informed and knowledgeable form of tourism, offering our clients the chance to expand upon the concept of travel found in the rigid, limited context of a traditional travel brochure.

EDENLIFE.IT is above all a web site, where each month the thousands of daily users of the site are presented with a new destination, including information about the local culture, geography, health provisions, folklore... useful both for planning your next holiday and learning about the country which you are about to visit.

EDENLIFE has now become an innovative on-line television, EDENLIFE.TV, Here we present all our holiday villages and resorts and a lot of space is also dedicated to videos created by our guests. A newsletter about our holidays will be distributed to several selected local public places.
 
 
 
 
Eden Incoming & DMC (for a perfect italian style vacation)

In synergy with the other company sectors, since 1996 Eden Viaggi has been active on the foreign market with products designed for an international clientele of individuals and groups and also for incentive travel. The product comprises: vacations in seaside and historical/cultural centres. To expand its market, the Incoming department, through agreements with various foreign tour operators, proposes the commercialization of selected structures. The activities of the department are backed up by a careful and constant analysis of the tourist demand from foreign countries and by a highly professional staff with many years’ experience.

Zero limiti - group holidays

Group holidays, which have always been important to Eden Viaggi, represent a meeting point between experience and innovation. Every holiday, in any EDEN catalogue, is also available to groups. Today, Eden Viaggi sees a world without limits, and organises group holidays to all destinations and to suit all needs. Using all possible means, Zero Limits is always at your disposal to create a tailor-made package, for all holiday types, for all budgets. With ideas which span from the most beautiful of European and American cities to the wildlife of Africa or the mysteries of the Middle East, Zero Limits will find the holiday to best suit your needs, with competence, flexibility and at great value for money. Each itinerary will reflect an ideal balance of our passion for discovery, knowledge and perfect organisation thanks to the constant efforts and assistance guaranteed by Eden Viaggi.

  

Eden incentive - winning incentive solutions

To complete the eclectic panorama of activities, Eden Viaggi has created the Incentive division, which draws on the vast planning experience of the Eden Viaggi Tour Operator and the synergies set up with established hotel chains. This versatility allows Eden Incentive to offer a complete range of flexible proposals from the smallest to the largest corporate conventions. The quality of the services offered, combined with an effective commercial policy, has led the Incentive department distinguishing itself by an excellent quality/price ratio. In addition to this, the determination to follow its own goal of proposing stimulating travel for the customer’s maximum satisfaction have led to constant expansion over the years allowing a high market penetration to be achieved.

A leader amongst leaders

Eden Viaggi’s professionalism has been chosen by many of the top Italian companies in order to create partnerships for important communication and incentive initiatives which have won visibility through the most important media. The proven professional management and optimum quality of the accommodation and of the services have received further recognition through the success of every joint venture carried through and have brought about the making of a lasting connection with most of the partner companies.

BROWSE THE COMPANY PROFILE 2012